陳奐仁 Hanjin

客戶指南 Customer Guide

歡迎您來到本網店購物!我們希望您在本店有一個愉快的體驗,在這裡可以找到一些幫助您使用本網店服務的實用資料。

註冊
在本店購物,客戶是不需要註冊賬戶的。

付款方式
目前,我們接受信用卡 (通過Stripe或PayPal處理)、PayPal、AlipayHK、支付寶和支票(香港) 付款。稍後將會提供更多選擇。

送貨方式

  • 送到香港地址,並超過HK$ 300的訂單,我們會提供免費的郵寄服務。
  • 我們接受來自大多數國家和地區的訂單。如果您在送貨地址選項中找不到您所在國家,請聯絡我們。
  • 中國國內和國際的訂單寄運服務我們都會使用香港郵政。
  • 我們提供一般郵遞,和有跟蹤功能的郵遞服務。假如您選擇了一般服務,而商品在郵寄途中遺失,本店概不負責。如果選擇了有跟蹤功能的服務,將會由香港郵政負責跟進。
  • 每一個訂單,無論包含單個或多個商品,都會合拼單一次出貨。運費將會以商品的總重量計算。
  • 一般在週一至週五的辦公時間內,我們會在接收到成功訂單後48小時內發貨。
  • 您也可以在成功下訂單的24小時後,到我們的辦公室直接領取商品,並可付現金。請先透過電話 (2576 6159)或電郵預約時間,並攜同您的發票副本。我們的地址是:香港灣仔莊士敦道178-186號 華懋莊士敦廣場9樓

數碼下載商品

  • 在訂單成功付款後,我們會透過電子郵件把下載連結和密碼(如需要)發給您。
  • 下載連結在十天內有效,最多可下載三次。
  • 如仍然不能成功下載,可以聯絡我們跟進。

退換貨

  • 您可以在到貨14天內,退回任何錯誤寄出、損壞或故障的商品,以換回本店等值的消費券。
  • 請以電子郵件通知我們您要退回的商品和原因,當確認後您可以寄回退換的商品。您想退回的商品必須在原包裝中而且包含您的發票副本。一旦我們收到您的退貨,我們將把消費券以電郵發給您,金額等於退回商品價值加上回運成本 (只包標準的本地或空郵郵資)。
  • 如果有不符合上述任何條件,我們將保留權利拒絕退貨。數碼下載商品是不可交換的。

價格和稅費

  • 我們保留權利隨時改變我們的定價,恕不另行通知。
  • 在香港並沒有銷售或消費稅。
  • 當寄運商品到香港以外的客戶時,我們需要填寫海關申報。我們將披露內容的正確貨幣價值,對任何進口稅和/或由當地政府可能徵收的稅項,本店一概不承擔任何責任。

聯絡我們
如有任何其他問題,歡迎直接以電子郵件 (地址:cs@metamind.hk)與我們聯絡。

Thank you for shopping at our store! We hope you can have a great shopping experience. Here you can find helpful information that will serve as a guide to using our service.

Registration
Registration is not required for shopping in our store.

Payment Options
We currently accept credit card (processed through Stripe or PayPal), PayPal, AlipayHK, Alipay and cheque (for Hong Kong). More options will be available later.

Shipping & Delivery

  • We offer free surface mail to addresses within Hong Kong for orders over HK$300
  • We accept orders from most countries and regions. If you cannot find your country on the shipping address selection box, please contact us directly.
  • Both domestic and international orders are shipped via Hong Kong Post.
  • We provide standard mail service and also options with tracking service. If you have chosen a standard mail service, we will not be responsible for any lost items should that happen. If a tracking mail service is selected, the issue will be followed up by Hong Kong Post.
  • Each order, whether single item or multiple items will be sent out as a single shipment. Shipping charges will be calculated based on the total weight of the shipment.
  • We usually ship within 48 hours of receiving a successful order if it is within office hours from Monday to Friday, subjected to product availability.
  • You can also pickup from our office and choose to pay cash while at our office at least 24 hours after successfull order. Please make an appointment by phone (2576 6159) or email beforehand and bring along a copy of your invoice. Our address is: 9/F Chinachem Johnston Plaza, 178-186 Johnston Road, Wanchai, Hong Kong

Digital Downloadable Goods

  • After a successful order, we will email you a link and password (if needed) to download the product.
  • The link is valid for 10 days and can be downloaded for 3 times.
  • If the download is still unsuccessful, please contact us directly.

Returns & Exchange

  • You may return any incorrect, damaged or faulty items within 14 days after you receive your shipment for store credit. 
  • Please contact us by email stating the item(s) you intend to return and the reason(s). Once confirm you can send us back the item. The product you wish to return must be in their original packaging and contain a copy of your invoice. Once we received your returned item we will send you by email your voucher code. The full amount will include the return shipping cost if it is standard local or airmail postage.
  • We reserve the right to reject a return if any of the above conditions are not met. Digital downloads are non-exchangeable.

Pricing & Taxes

  • We reserve the right to change any of our pricing without notice.
  • There is no sales or consumption tax in Hong Kong.
  • When shipping to customers outside Hong Kong, we are required to fill out a Customs Declaration. We will disclose the correct monetary value of the content and are not responsible for any import duties and/or taxes that may be levied by the country’s local authorities.

Contact us
You are welcome to contact us through email (cs@metamind.hk) if you have any other questions.